Terms & Conditions

1. THESE TERMS CONTROL: BY SUBMITTING AN ONLINE ORDER (THE “CHECKOUT”) THROUGH WWW.KNOXJEWELS.COM OR ANY OTHER ONLINE PLATFORM (“KJ PLATFORMS”) USED BY KNOX JEWELS (“KJ”) WHICH REFERENCES THESE TERMS & CONDITIONS OF SALE (THESE “TERMS”) OR BY ACCEPTING AN INVOICE (THE “INVOICE”) FROM KJ WITH WHICH THESE TERMS ARE INCLUDED, EACH CUSTOMER OR POTENTIAL CUSTOMER OF KJ (“CUSTOMER”) CONFIRMS THAT THESE TERMS SHALL GOVERN ALL PURCHASES OF PRODUCTS OR MATERIALS PROVIDED TO CUSTOMER BY KJ (“GOODS”). GOODS ARE EXPRESSLY SUBJECT TO THESE TERMS AND ANY DIFFERENT OR ADDITIONAL TERMS OR CONDITIONS SET FORTH IN A PURCHASE ORDER OR SIMILAR COMMUNICATION RECEIVED FROM CUSTOMER ARE OBJECTED TO AND SHALL NOT BE BINDING UPON KJ UNLESS SPECIFICALLY AGREED TO IN WRITING BY AN AUTHORIZED OFFICER OF KJ. NO EMPLOYEE OR AGENT OF KJ HAS THE AUTHORITY TO MODIFY THESE TERMS VERBALLY. KJ OBJECTS TO AND REJECTS ANY TERMS BETWEEN CUSTOMER AND ANY OTHER PARTY, AND NO SUCH TERMS SHALL BE A PART OF OR INCORPORATED INTO THESE TERMS UNLESS AGREED
TO IN WRITING BY AN AUTHORIZED REPRESENTATIVE OF KJ.

2. PRICING: Customer agrees to pay the prices, costs, taxes, and fees, shown during the Checkout or on the applicable Invoice, and to be responsible for any additional applicable shipping and handling charges, taxes, duties, and charges for import and export licenses and certificates. All prices quoted by KJ, listed on KJ Platforms, or indicated during the Checkout or in the Invoice are subject to change without notice. In order to be corrected, any discrepancies in pricing, quantities, or type of Goods must be reported by Customer within fifteen (15) days of the date of the Checkout or Invoice, as applicable.

3. PAYMENT: (a) OUTRIGHT SALES: Unless KJ otherwise makes credit arrangements with Customer, all orders will be due and payable at the time of the Checkout or upon receipt of the Invoice. If Customer fails to make such payment or if KJ discovers any payment Customer indicated during the Checkout is being cancelled or disputed, KJ reserves the right to suspend performance. Customer agrees to pay a charge on all amounts past due at the rate of 1 ½% per month (18% per year) or the maximum lawful rate, whichever is less. The waiver of a finance charge or any portion thereof shall not be deemed to be a waiver of any future finance charges. In the event of non-payment, KJ may turn over the right to collect any unpaid amounts to a third party for collection. Regardless, Customer agrees to pay all of KJ’s costs to collect, including, but not limited to, reasonable attorney fees and court costs, if any, incurred by KJ to collect payment, and all applicable interest charges. KJ may apply payments to any particular order unless Customer provides specific payment direction.
(b) LAYAWAY PLANS: Upon Customer’s request, KJ may, in its discretion, delist certain Goods from the KJ Platforms and hold such Goods for Customer, provided that Customer agrees to pay for such Goods an initial deposit of 25% of the purchase price for such Goods (unless the parties agree to a different percentage, in KJ’s sole discretion) in regular installments over a period of time (with such period and installments to be determined in KJ’s sole discretion) (such arrangements are referred to herein as “Layaway Plans”). Goods held for Customer under a Layaway Plan will not be delivered to Customer until all payments are made under such Layaway Plan. All sales under a Layaway Plan are final and cannot be cancelled. Any amounts paid under a Layaway Plan are nonrefundable. If two (2) or more payments under such Layaway Plan are late or if the final payment under the Layaway Plan is not paid within seven (7) days of its due date KJ shall be entitled to relist and sell the Goods to another Customer and retain any payments previously made by Customer under the Layaway Plan.
(c) CUSTOM DESIGN: Upon Customer’s request, KJ may, in its discretion, design and deliver custom Goods pursuant to agreed upon specifications (“Custom Goods”), provided that Customer agrees to pay for such Custom Goods an initial non-refundable deposit of 50% of the purchase price for such Custom Goods. Production will begin on Custom Goods only after verified receipt of the required deposit. All Custom Goods are final sale but will be shipped only after the remaining balance of the purchase price has been paid in full. Custom Goods that are not claimed and paid for in full within three (3) months of notice of completion from KJ to Customer (“Unclaimed Custom Goods”) will be considered abandoned and all funds previously deposited with KJ will be forfeited to KJ. KJ will maintain the right to return any Unclaimed Custom Goods to its general inventory and list the Custom Good for sale to the general public. If Customer has a history of abandoning Custom Goods, any future custom design requests will be required to be paid in full prior to commencing production.

4. INSURANCE/SHIPPING: Customer must maintain insurance (and provide evidence thereof to KJ) on their property while it is in the possession of KJ. In the event of any loss with respect to such property, Customer shall file a claim with its insurance provider. If Customer’s insurance provider refuses to cover such loss, then and only then KJ shall file a claim with its insurance provider, if applicable, and if such a claim is made, Customer shall be responsible to cover any deductible charged to KJ by such insurance provider. Customer must follow any packaging instructions carefully. Failure to follow packaging instructions which causes any loss with respect to Goods being returned by Customer shall result in any refund due to Customer for such return being forfeited. Customer may not re-use any UPS/FedEx Express boxes provided to Customer by KJ.

5. TITLE AND RISK OF LOSS OR DAMAGE: Sales of Goods are F.O.B., point of shipment, and Customer takes title and assumes responsibility for risk of loss or damage at the point of shipment for such sales.

6. QUOTATIONS: All quotations provided by KJ expire thirty (30) days from the date of the quotation unless otherwise noted on the quotation, even if Customer uses a quotation in submitting information or incurring obligations to any other party.

7. ASSIGNMENT: Customer’s rights and responsibilities under these Terms may not be assigned by Customer without the express written consent of KJ, which may be withheld in KJ's sole discretion.

8. RETURN OF GOODS: Goods shall be deemed accepted by Customer (and cannot thereafter be returned) if Customer fails to object in writing to the Goods within three (3) days after the Goods are received by Customer (the “Objection Period”). Even if proper objection is made during the Objection Period, Customer’s right to return Goods is expressly conditioned on each of the following: (1) Customer returns the Goods in their original packaging, (2) Customer returns the Goods in the identical condition they were in at the point the risk of loss or damage passed to Customer under Section 4 of these Terms, as determined by KJ in its sole discretion, (3) Customer includes the receipt corresponding to the Goods in the return shipment, (4) Customer returns the Goods in a shipment having a tracking number and fully insured at Customer’s expense and at Customer’s risk of loss until KJ confirms in writing that the Goods are in acceptable condition, (5) Customer notifies KJ of its intent to return the Goods in advance and of the reasons for the return, and (6) the Goods were not (i) Custom Goods, (ii) purchased from a Vendor (as such term is defined by below) by JHH on Customer’s behalf, or at Customer’s request, (iii) modified, repaired, or custom designed at Customer’s request, (iv) sold to Customer at a discounted sales price, or (v) purchased pursuant to a Layaway Plan, as provided for in Section 3 (collectively, the “Return Conditions”). If Customer objects within the Objection Period and complies with the Return Conditions, KJ shall accept the return of the Goods and, upon receipt, shall grant Customer, at its option, a voucher to purchase other Goods from KJ in an amount equal to the price stated on the receipt for the returned Goods (the “Voucher”) or a refund of the purchase price of the Goods, exclusive of shipping and handling charges, transaction fees, taxes, duties, and any charges for import and export licenses and certificates. The Voucher is valid for thirty (30) days and may not be transferred to a third party or exchanged for cash. If the Voucher is not fully used within thirty (30) days, the Voucher is forfeited and the Goods are nonrefundable.

9. CANCELLATION: Customer may cancel any purchase of Goods prior to shipment upon payment to KJ of reasonable and proper cancellation charges; provided, however, that any Goods which are Custom Goods or purchased from a Vendor (as such term is defined by below) by KJ on Customer’s behalf, or at Customer’s request are subject to a cancellation fee of 100% of the cost of the Goods if Customer desires to cancel the order.

10. CHANGE IN CUSTOMER’S FINANCIAL CONDITION: KJ reserves the right to cancel any agreement to provide Goods to Customer, without liability to KJ, in the event of: (i) insolvency of Customer; (ii) the filing of a petition in bankruptcy by or against Customer; (iii) the appointment of a receiver or trustee for Customer; (iv) the execution by Customer of an assignment for benefit of creditors; (v) a past due payment on any previous shipment of Goods to Customer by KJ; or (vi) KJ, in its sole discretion, determines that Customer’s financial condition has adversely changed. KJ reserves the right to cancel Customer’s credit at any time for any reason.